Refund Policy

Because social media growth services are digital, orders on SBuzz become non-refundable once automated processing begins, except in the following circumstances. Every approved refund is returned to your SBuzz wallet, where you can use it on a new order.

• Unfulfilled orders: if an order cannot be delivered, or processing fails to start within 72 hours of successful payment confirmation because of a fault on our side, you are eligible for a full refund to your wallet.
• Partial delivery: if an order can only be partly fulfilled because of service limitations, the undelivered share is refunded to your wallet, calculated on the quantity that was not delivered.
• Unserviceable targets: if a service becomes permanently unavailable or disabled before your order starts, the amount you paid is refunded to your wallet.

You can see the refunded amount in your wallet history.

Refunds or chargebacks will not be approved in these cases:

• Private accounts: the target profile or post was set to private before or during delivery.
• Incorrect target: an incorrect, mistyped or invalid username, handle or URL was submitted when ordering.
• Completed deliveries: the ordered service has been delivered to the handle or post you gave us.
• Overlapping orders: multiple orders were placed for the same target before the first finished, on SBuzz or with other providers.
• Account changes: the target username was changed, or the content or account was deleted, while delivery was active.

Social media platforms regularly run maintenance and account clean-ups that can cause natural drops in counts.

If a service explicitly includes refill coverage and the count falls below the ordered amount during that window, you can request a refill by sending your Order ID to customer support. A refill restores the count to the amount you ordered.

Please do not open a dispute or chargeback with your bank or card issuer without first contacting SBuzz support about any problem with an order or top-up. Fraudulent chargebacks filed for delivered orders will result in your email address and target handles being permanently blocked from the platform.

For order questions, refill requests or refund reviews, contact our support team. Always include your Order ID and the email address on your SBuzz account so we can help you quickly.

Email [email protected] or use the contact form.